Regulatory Disclosures
Visit the NGM Group website for our latest regulatory disclosure documents.
Communications preferences
Greater Bank is part of Newcastle Greater Mutual Group Ltd ACN 087 651 992 Australian Financial Services Licence / Australian credit licence 238273 (NGM Group). As a member of NGM Group, you may elect how you receive meeting related documents, annual reports and notices of member rights (Notices and Reports) from NGM Group.
NGM Group currently does not send members Notices and Reports, unless we receive a request to do so. You may elect to receive Notices and Reports in physical or electronic form. You may also elect to not be sent an annual report. You can make an election by completing the Notice of Election available in the Disclosure Documents section of this website.
If no election is made, NGM Group can choose which method to send the Notices and Reports to members, including by publishing the Notices and Reports on our website. If you have already completed and returned a Notice of Election, you do not need to do so again. NGM Group will continue to honour that request unless changes are made.
NGM Group encourages all members to provide an email address to enable us to communicate with you electronically. However, members can still elect to receive some or all of the Notices and Reports in physical or electronic form.
To review or update your communications preferences please contact Greater Bank (details below).
If you are a member and would like to request a one-off physical or electronic copy of any of the Notices and Reports, need further information about the options available to you or have questions about your membership, please contact Greater Bank (details below).
Greater Bank
- Head Office: 307 King Street, Newcastle West NSW 2302
- Telephone: 13 13 86
- Email: webenquiry@greater.com.au
Alternatively, you can visit us at any of our branches. The locations of our branches are listed on our website (www.greater.com.au). You can also call us to find out the locations of our branches.
Constitution - Newcastle Greater Mutual Group Ltd
View our current NGM Group Annual Report
Workplace Gender Equality Public Report
In accordance with the requirements of the Workplace Gender Equality Act (2012), NGM Group Ltd lodged its annual public report with the Workplace Gender Equality Agency (WGEA) for 2022/23.
Please feel free to download and view a full copy of the report via the NGM website.
APS 330 Disclosure Documents
Financial Services Guide
Our Financial Services Guide (or FSG) describes the financial services offered by Greater Bank.
Greater Bank, part of Newcastle Greater Mutual Group Ltd AFSL/Australian credit licence 238273
Availability of Payments Services to Individuals and Businesses Provided by Greater Bank*
Selected Services; Quarter 4, 2023.
|
ATM |
Over The Counter | Make Card Payments | Accept Card Payments | Online Banking | Account Transfers - Fast | Account Transfers - Next Business Day | |
| Service Availability | 100.00% | 100.00% | 100.00% | n/a | 100.00% | 99.80% | 98.16% |
| Significant outages due to problems at Greater Bank (in hours) | 0:00 | 0:00 | 0:00 | n/a | 0:00 | 4:20 | 16:15 |
| Significant outages due to problems at system-wide infrastructure or natural disasters (in hours) | 0:00 | 0:00 | 0:00 | n/a | 0:00 | 0:00 | 0:00 |
Selected Services; Quarter 3, 2023.
|
ATM |
Over The Counter | Make Card Payments | Accept Card Payments | Online Banking | Account Transfers - Fast | Account Transfers - Next Business Day | |
| Service Availability | 99.98% | 100.00% | 100.00% | n/a | 100.00% | 100.00% | 97.36% |
| Significant outages due to problems at Greater Bank (in hours) | 0:31 | 0:00 | 0:00 | n/a | 0:00 | 0:00 | 24:00 |
| Significant outages due to problems at system-wide infrastructure or natural disasters (in hours) | 0:00 | 0:00 | 0:00 | n/a | 0:00 | 0:00 | 0:00 |
Selected Services; Quarter 2, 2023.
|
ATM |
Over The Counter | Make Card Payments | Accept Card Payments | Online Banking | Account Transfers - Fast | Account Transfers - Next Business Day | |
| Service Availability | 100.00% | 100.00% | 100.00% | n/a | 100.00% | 100.00% | 100.00% |
| Significant outages due to problems at Greater Bank (in hours) | 0:00 | 0:00 | 0:00 | n/a | 0:00 | 0:00 | 0:00 |
| Significant outages due to problems at system-wide infrastructure or natural disasters (in hours) | 0:00 | 0:00 | 0:00 | n/a | 0:00 | 0:00 | 0:00 |
Selected Services; Quarter 1, 2023.
|
ATM |
Over The Counter | Make Card Payments | Accept Card Payments | Online Banking | Account Transfers - Fast | Account Transfers - Next Business Day | |
| Service Availability | 100.00% | 100.00% | 100.00% | n/a | 99.91% | 100.00% | 100.00% |
| Significant outages due to problems at Greater Bank (in hours) | 0:00 | 0:00 | 0:00 | n/a | 2:03 | 0:00 | 0:00 |
| Significant outages due to problems at system-wide infrastructure or natural disasters (in hours) | 0:00 | 0:00 | 0:00 | n/a | 0:00 | 0:00 | 0:00 |
| Service availability % | The actual amount of time that the service is not experiencing a significant outage, as a proportion of the amount of time during which the service was planned to be available in the quarter. Planned available time excludes planned outages (e.g. for system maintenance). |
| Significant outage | Unplanned unavailability of a service that meets minimum thresholds for duration and the proportion of customers affected. |
| System-wide infrastructures | Includes payment systems provided by the RBA, card schemes and other central payment system infrastructure; electricity network; and provider of telecommunications network links to Greater Bank’s operating or data centres. |
| Withdraw/deposit cash at ATM | Ability to withdraw or deposit cash, and check account balance, at a Greater Bank-branded ATM. Excludes issues relating to the cardholder’s card. |
| Transact over-the-counter at a branch | Ability to withdraw or deposit cash, or initiate account transfers or make bill payments over-the-counter in a branch. Excludes the ability to draw and deposit cheques. Excludes Bank@Post outlets |
| Make card payments (cardholders) | Ability to use a Greater Bank branded debit, prepaid or credit card to make a payment either in-store, on a mobile device (e.g. through an app) or online. Outages exclude problems with the business’ payments acceptance device or payments provider, or a customer’s mobile device. |
| Access accounts using online banking (web browser or mobile device app) | Ability to log in, transfer between own accounts at Greater Bank, initiate payments and/or view accurate and up to date account information. Excludes the ability to process payments, which is covered in ‘make/receive account transfers - fast payments’ and ‘make/receive account transfers - the next business day’. |
| Make/receive account transfers – fast payments | Ability of Greater Bank to process fast bank account transfers. This includes account-to-account transfers (Pay Anyone) to a PayID, and other one-off or scheduled payments (for example, direct debits and payroll payments by businesses) made through NPP/Osko. Outages exclude the inability for customers to initiate transfers due to unavailability of web or app banking channels, or a branch. |
| Make/receive account transfers – next business day | Ability of Greater Bank to process bank account transfers, with funds becoming available to the recipient on the next business day or later. Includes account-to-account transfers (Pay Anyone) and scheduled payments (for example, direct debits, and payroll payments by businesses) not made as fast payments through NPP/Osko, and BPAY payments. Outages exclude the inability to initiate payments due to unavailability of web or app banking channels, or a branch. |
* For detailed information on the compilation of the disclosure data, visit the RBA website here.
Whistleblower Protection Policy
We invite you to download and view the Newcastle Greater Mutual Group Ltd Whistleblower Protection Policy.